Syncing
Overview
Syncing keeps the device and the cloud in step, in two directions, and both happen automatically whenever there’s an internet connection:
- Dashboard changes come down — menu, product, price, and settings updates made in POS Admin reach the device automatically when it’s online.
- Orders go up — as you add items to an order, and again once it’s completed, the order syncs up automatically so the brand owner sees live updates on the dashboard.
If there’s no connection at that moment, nothing is lost — the device keeps working offline, and everything syncs as soon as the connection returns. You can also sync by hand at any time from the eatabill logo in the header.
Requirements
- Logged in to the POS app
- An internet connection for sync to happen in real time (the device works offline too — see Notes)
Steps
Check the connection indicator
The dot next to the eatabill logo in the header shows the connection status — green means the device is online, red means it isn’t. On a SubPOS, the dot shows its link to the MainPOS instead: red means it isn’t connected to the Main Cashier.
Open Connection Info
Tap the eatabill logo to open Connection Info. It shows the internet status, the last sync time, the number of unsynced orders, whether there are unsynced dashboard updates (MainPOS only), the device’s IP address, and the app version. On a MainPOS with SubPOS devices, a red Not yet delivered to Sub Cashier row appears when some orders haven’t reached a SubPOS yet.
On a SubPOS, Connection Info shows one more line: Main Cashier — whether it’s connected to its MainPOS over the local network.
Sync now
Tap Sync Now to sync by hand.
Sync Now is disabled when:
- you’re in the middle of working an order — a note above the button reads “Cannot sync while an order is being worked on. Please complete or hold the order first.” Complete or hold the order, then try again;
- on a MainPOS, there’s nothing to sync (no unsynced orders, no unsynced dashboard updates, nothing waiting for a SubPOS) or the device is offline;
- on a SubPOS, it isn’t connected to its MainPOS.
If there was nothing new to move, it says Already Up to Date instead. If the sync fails, a Sync Failed message explains why, with a Retry Full Sync button to try again.
Notes
Dashboard changes (menu, products, prices, settings) sync down automatically whenever the device has internet — you don’t need to trigger it yourself.
Orders sync up automatically too: while you’re adding items to an order, and again once it’s completed, so the brand owner can see live updates on the dashboard — as long as the device is online at that moment.
No connection when an order is being built or completed? It’s saved on the device and syncs automatically as soon as the connection comes back — nothing is lost.
A SubPOS doesn’t sync with the cloud directly — it gets its data through its MainPOS on the local network. See Connecting a SubPOS.
Troubleshooting
Sync Now greyed out? Either there’s nothing to sync, an order is still being worked on (check for the note above the button and complete or hold that order first), the MainPOS is offline, or a SubPOS isn’t connected to its MainPOS.
Sync Failed, or ”… order(s) still not synced. Keep this device online and try again.”? Check the internet connection (or, on a SubPOS, the link to the MainPOS), then tap Retry Full Sync. If it keeps failing, contact support.
Internet status shows “Disconnected” in Connection Info? Check the device’s Wi-Fi or network connection, then try Sync Now again once it’s back.
Unsynced orders count staying above zero? The device has orders waiting to upload — confirm it’s online, then tap Sync Now. On a SubPOS, make sure its MainPOS is on and reachable.
Recent dashboard changes not showing on the device? Check “Unsynced Dashboard Updates” in Connection Info — if it says Yes, tap Sync Now to pull them down.