Order History

Open Order History

Open History (the receipt icon) from the top bar. Narrow the list with the filters at the top:

• Order type — All, Pick Up, Delivery, Dine In, Drive Thru, each with its count.
• All Channels, All Status, and All Dates.
• Search in orders… — type an order or reference number, a customer name or phone, or a cashier’s name.

For more, tap the More Filters button (sliders icon) to filter by Discount and Payment Method, then tap Apply. Clear All Filters resets everything.

Open an order

Tap an order to see its items, totals, payments, and full activity — including who did what and the reasons chosen.

Its actions appear at the bottom: Print, Resend to Kitchen, Refund, and Cancel.

Refund

Tap Refund, choose a refund reason, and confirm — this is permanent.

Then choose how to give the money back. You can select more than one payment method to split the refund across, and you don’t have to refund everything — type a partial amount instead. The maximum you can refund is capped at what was actually paid. Refunding everything marks the order Refunded; a partial amount, Partially Refunded. See Item Actions for refunding a single item instead of the whole order.

Cancel the whole order

A red Cancel button appears on orders that aren’t already cancelled or refunded — including Completed ones. It cancels the whole order: pick a cancellation reason (and optionally a note), with a manager approval if you don’t have the permission.

Resend to the kitchen

On a Completed order, a Resend to Kitchen button appears next to Print. It notifies the kitchen about the order again — without duplicating its items or changing its status.

Reprint the receipt

Use Print on the order to reprint its receipt in the format you need.