Locked Device
Overview
The app shows a Locked screen when the device’s activation is no longer valid — for example the device was deactivated, its code expired or is used elsewhere, or the subscription expired. The screen explains the reason and shows how many orders are still waiting to upload, so you know nothing is lost.
Requirements
- Access to POS Admin → Devices to check the device status
- Support contact details if the code needs renewing
Steps
Read the reason
The Locked screen shows why the device is locked — deactivated or invalid code, code already paired elsewhere, or an expired subscription — along with the count of pending orders saved safely on the device.
Sync now (if online)
Tap Sync now to upload any pending orders while you sort out the activation. Your sales data reaches the cloud even while the device is locked.
Re-activate the device
Tap Re-activate device to return to the activation screen and enter a valid activation code — for example after support renews or rotates the code.
Notes
A locked device cannot take orders until it’s re-activated, but the orders already on it are safe.
Re-pair without syncing starts a fresh pairing and discards any unsynced orders. Use it only if you’re sure the pending orders aren’t needed — sync first whenever possible.
Troubleshooting
Still locked after a fix? Confirm the change was saved in Devices, the device is online, and try re-activating again. For an expired subscription or code, contact support.