Discounts
Overview
Discounts reduce an order total by a percentage or a fixed amount. You can scope each discount to specific products, locations, customers, or payment options.
Requirements
- Permission to view discounts
- Permission to create discounts
Steps
Open Discounts
From the sidebar, go to Orders → Discounts.
Add a discount
Click Add New Discount button to open the form.
Set name, type, and value
Enter a name, choose the type (percentage or amount), and set the value.
Apply Tax Before Discount Option
When enabled, VAT is calculated on the original price before the discount, so the full pre-discount tax is kept and the customer still pays it. When disabled (default), VAT is calculated on the discounted price.
Choose where it applies
Select the products, locations, customers, and payment options the discount applies to.
Save
Click Create to add the discount.
Notes
A discount with no scope set applies broadly. Add associations to limit it to specific products, locations, customers, or payment options.
Troubleshooting
If a discount is not applied at the POS, confirm its scope includes the order’s products, location, and payment option, and that the device has synced.