Promo Codes
Overview
Promo codes allow customers to receive discounts by providing a valid code to a staff member. The staff member enters the code while creating the customer’s order in the POS application, and the discount is applied automatically. You can configure validity dates, usage limits, and restrict each promo code to specific products, locations, customers, order types, order channels, or payment methods.
Requirements
- Permission to view promo codes
Steps
Open Promo Codes
From the sidebar, go to Orders → Promo Codes.
Add a promo
Click Add promo to open the form.
Set code, value, validity, and limits
Enter the code, set the discount value, the validity dates, and any usage limits.
Apply Before Tax Option
When enabled (default), the voucher is applied before tax like a promo coupon: it lowers the taxable amount, so the VAT goes down with it. When disabled, the voucher acts as an after-tax gift card / cash credit: the full VAT is still charged and reported to the government, and the voucher only reduces the amount the customer pays at checkout.
Choose applicability
Select the products, locations, customers, order types, channels, and payment options the code applies to.
Save
Click Create to add the promo.
Notes
Promo usage syncs to POS devices, so usage limits are enforced across all devices once sync completes.
Troubleshooting
If a code is rejected at the POS, confirm it is within its validity dates, under its usage limit, and in scope for the order, then allow the device to sync.