Payment

Overview

The Payment screen is where you take payment for an order. You can pay with one method for the full amount, or split the total across several — the methods you see depend on the location configuration. When the required amount reaches zero, you can confirm the payment and print. The order is then marked Completed.

Requirements

Logged in to the POS app
An order ready to pay — from the Home screen, or a pay-later order waiting in Active Orders

Steps

Open Payment

From the order, tap Pay to open Payment Options. The Require Amount shows what’s still owed, and the payment methods available for this order’s type and channel are listed on the right. Until the full amount is covered, a note above the button reads “Remaining … — add a payment to confirm”.

Payment Options with the required amount and a list of payment methods — Payment Options, with the required amount.

Payment Options with Require Amount in red and a Remaining note above the disabled confirm button — "Remaining … — add a payment to confirm."

Pick a payment method

Tap a method. A dialog opens with two options: All amount (pay the full required amount with this method) or Customize (pay a specific amount with it).

A payment method dialog with All amount and Customize options — All amount, or Customize.

Customize the amount

Tap Customize to open a keypad, type the amount for this method, then tap Save.

The keypad for entering a custom amount for a payment method — Type the amount, then Save.

Split across methods

The payment you just added appears on the left with the amount and a delete icon, and Require Amount drops by that much. Tap another method to add another payment — repeat until the required amount reaches 0.

Two payments added, with the required amount partially covered — Add another method — the required amount drops each time.

Give change for cash

If the customer hands over more than is owed, use Customize and type the amount you received. Require Amount drops to 0 and a Change row shows how much to give back.

A 200 EGP cash payment on a 175.50 EGP order, with Change 24.50 EGP — The Change row shows what to give back.

Confirm and print

Once Require Amount is 0, Print & Confirm Payment becomes active — tap it to complete the order. It stays disabled until the full amount is covered. The receipt prints, the order is logged as Payment Confirmed in its Order Activities, and the till returns to the Home screen ready for the next order.

If the payment includes cash, the cash drawer opens automatically when the receipt prints — see Open Cash Drawer.

Require Amount at 0 with Print & Confirm Payment active — At 0, Print & Confirm Payment turns on.

Notes

Payments can be split across several methods. If you delete a payment, the deletion is recorded for audit, so the order’s payment history stays accurate.

Every payment you add — and every one you remove — is logged in the order’s Order Activities, with the method and amount. Open a paid order in Order History and scroll to Order Activities to see exactly what happened: each payment added, and a negative entry for anything deleted.

An order's activity log focused on its payment entries, including a deleted payment — Payments added and removed, both logged.

Paying marks the order Completed and moves it to Order History. Pay-later orders (sent to the kitchen without payment) are settled the same way — open them from Active Orders and take payment.

Troubleshooting

Print & Confirm Payment stays disabled? The required amount hasn’t reached 0 yet — check the payments listed on the left and add more until it’s fully covered.

Receipt didn’t print? Check the printer connection in Printers, then reprint from the order. The payment itself is already saved.