Open Orders
Overview
Open Orders is the main kitchen screen. It shows the orders your station is working on as a grid (masonry) or a list of cards. Each card carries the order number, an elapsed timer, the order type and channel, the items to make (with how many are still remaining), any order note, and a status color:
- Green (InTime) — on time
- Yellow (Lagging) — getting close to its target time
- Red (Late) — past its target time
Held and cancelled orders turn grey, their timer stops, and their items can’t be tapped. Items added or changed after the order reached the kitchen are labelled New, Changed or Cancelled, and the card gets a blue Changed pill. The customer’s name shows on the card only if Show customer name is turned on in Station Settings.
The number above Open in the sidebar is how many open orders match your current filters.
Steps
- Pick the station you want to view at the top of the screen.
Picking a station to view. - Read the order cards, working through the items on each one.
Live order cards with timers and status colors. - Tap items to mark them done as you finish them.
Live order cards with timers and status colors, showing an item being marked as completed. - Bump an order when it is complete to clear it from the screen. There’s no confirmation — if you bump by mistake, tap Recall in the sidebar to bring it straight back.
Bumping an order to clear it from the screen. After a bump, Recall turns blue — tap it to bring the order back. - Reorder cards to match the order you are cooking in: tap ⋯ on a card and choose To Front, Forward, Backward or To Back.
Reordering order cards to prioritize them. Reordering order cards to prioritize them. - Filter the cards by order type, status, cashier (POS device) or channel to focus on what you need. The filter options come from the orders currently open at the station, and they reset when you switch station.
Filtering order cards by type, status, cashier or channel. - Tap Summary (under the filters) to see a prep list — the Active Orders Summary. It adds up every product across all open orders that match your current filters, for example 5x Burger, with the biggest quantities first. Held, cancelled and refunded orders, cancelled items and modifiers aren’t counted. Tap Done to close it.
The Active Orders Summary totals every product still to make. - When there are more orders than fit on one screen, use the page control at the top right (for example 1 of 3) to move between pages. Tap the page count to jump to a specific page.
Notes
Timing is hold-aware and uses the target times from Average Order Times and Average Preparation Times otherwise it will use the default times which is 5 minutes, so the status colors reflect how each order is really tracking. An order turns yellow once it has used 75% of its target time, and red once it goes past it.
Recall in the sidebar brings back the last order bumped on this screen. It’s greyed out when there’s nothing to bring back, and it’s cleared when the app restarts. To bring back any other completed order, use Order History.
You can keep bumping orders even when the POS connection drops. The bumps are sent to the POS automatically once it reconnects.
The dot at the bottom of the sidebar shows the POS connection: green when connected, red when not. Tap it to open Connection Details — the connection status, the screen’s IP address, the app version, and how many bumps are waiting to sync.
Troubleshooting
No cards appearing? Check that the right station is selected, that no filters are hiding the orders, and that the screen is still paired — see Pairing.
Recall says “Order could not be recalled (already active or not found)”? The order is already back on the screen, or it’s no longer on this KDS. Check Order History.