Devices
Overview
Devices shows the devices you have and their status. Each device has a status (Active or Inactive) and a pair status (Paired or Unpaired), so you can see at a glance which devices are active and paired, active and unpaired, inactive and unpaired, and so on.
You request new devices here, and once a device is activated you assign it to a location.
Requirements
- Permission to view devices
Steps
Open Devices
Open Manage → Devices from the POS Admin sidebar.
Request a new device
Click the Request New Device button to open the Add New Device form.
Name it and choose the type
Type a name for the device, then select the device Type: Main POS, Sub POS, or KDS. You can leave Code empty to have it generated automatically.
Each location can have only one Main POS device. If a location already has one, the add button inside that location is disabled — though you can still request the device. For more terminals in the same location, request a Sub POS (you can add more than one), and the same goes for KDS. Choose the type carefully.
Save the request
Click Save at the top right. The device appears in the table with no activation code, a status of Inactive, and a pair status of Unpaired. No activation code means the device hasn’t been activated yet.
After you request a device, it is processed and the support team contacts you shortly. The device is then accepted or rejected. If it’s accepted, you receive an email confirming it’s activated, and it gets an activation code.
Keep the activation code secret — don’t share it with anyone. It’s generated only once and stays the device’s code: the same code re-activates the same device, including after moving it to another location. While the device is paired, the code can’t be used on another device at the same time. To get a new code, contact support to rotate the activation code.
Assign the device to a location
Once the device is activated, assign it to a location. You can do this from the Locations page, or from here:
Select the device
Check the checkbox at the start of the device’s row. A bar appears above the table with the actions for the selected devices.
Review the actions
The bar shows Set active, Set inactive, Assign to Locations, and Unpair.
Assign the location
Click Assign to Locations, select the location you want, and click Save at the top right.
From the same bar you can select several devices and assign them to a location at once, or set them active, set them inactive, or unpair them.
Notes
A device with no activation code hasn’t been activated yet. It’s activated after the support team accepts your request.
A paired device can’t be paired again. To use the same device in a different location, first unpair it and remove it from its current location, then assign it to the new location and pair it from the start.
Troubleshooting
The add button is disabled inside a location? That location already has a Main POS device — each location can have only one. Request a Sub POS instead for additional terminals.
A device has no activation code? Your request is still being processed, or hasn’t been accepted yet. The support team will contact you.