Active Orders

Overview

Active Orders lists everything still in progress — orders with status Created, Held, Sent to Kitchen, or Partially Sent (see Order Statuses). Pay-later orders wait here until they’re paid. Anything finalized — completed, cancelled, void, refunded — moves to Order History.

Requirements

Logged in to the POS app
At least one open order

Steps

Open Active Orders

Tap Active Orders to see the list of open orders and their statuses. Use the filters at the top — order type, channel, status, or date — to narrow the list.

Active Orders list with statuses and filters — Open orders, their statuses, and the filters.

Open an order

Tap an order to open it and see its items and details. The same Add Items / Change / Kitchen / More buttons from the Home screen appear here too.

An open active order showing its items and buttons — Open an order to view its items.

The Add Items, Change, Kitchen, and More buttons — Add Items, Change, Kitchen, More.

Add items or edit

Tap Add Items to unlock editing, then add products, change quantities, or use the order actions and item actions just as on the Home screen. Send any new items to the kitchen with the Kitchen button.

Editing an active order with the product grid open — Add Items unlocks editing.

Unhold a held order

A held order shows Unhold and Cancel. Unhold returns it to the status it had before it was held.

A held order with Unhold and Cancel — A held order — Unhold or Cancel.

The order after tapping Unhold — After Unhold, the order is workable again.

Take payment

When the order is ready — including pay-later orders — tap Pay to open Payment Options and choose a payment method.

Payment Options with the required amount and payment methods — Choose a payment method for the required amount.

Payment confirmed with Print & Confirm Payment enabled — Once the amount is covered, confirm and print.

Paying marks the order Completed and moves it to Order History.

Notes

Held orders stay in Active Orders until they are paid or cancelled, so nothing is lost between shifts.

The business day can’t end while orders are still here — complete, pay, or cancel them first.

Troubleshooting

Can’t find an order you expect? Clear the filters first. If it was already paid, look in Order History instead.