Open Cash Drawer

Overview

Open Cash Drawer pops the cash drawer open from the till, without printing a receipt or starting an order. The drawer isn’t connected to the device directly — it’s wired to a receipt printer by a LAN/Ethernet cable, and the printer triggers it. Once the printer is added in Printers by its IP address, the drawer works — there’s no separate drawer setup or configuration.

You usually don’t need this button: the drawer also opens automatically when you confirm a payment that includes cash, and when you give a cash refund. Open Cash Drawer is for the times you need the drawer without a sale.

Requirements

A cash drawer wired to a printer with a LAN/Ethernet cable
That printer added on this device by its IP address and set to print the Customer receipt format (see Printers)
Permission to open the cash drawer, or a manager to approve it (see Manager Approvals)

Steps

Connect the drawer to the printer

Wire the cash drawer to the printer using a LAN/Ethernet cable.

Add the printer by IP

In Printers, add the printer using its IP address. That’s it — no extra drawer configuration is needed.

Open the More list

Tap the hamburger icon (≡) in the top bar.

Tap the hamburger icon.

The More List opens with Reports, Open Cash Drawer, and Settings.

The More List with Reports, Open Cash Drawer, and Settings — Tap Open Cash Drawer.

Open the drawer

Tap Open Cash Drawer. If you don’t have the permission, a manager approves it with their PIN. The drawer wired to your receipt printer pops open and Cash drawer opened appears.

Video

A third-party reference video for the hardware connection only — we'll swap this for our own recording. Watch through 1:03: the LAN/Ethernet cable from the printer to the drawer. After that point, the video shows software configuration on a different POS system, which doesn't apply here — we only need the printer's IP address.

Notes

The cash drawer opens through the printer it’s wired to — there’s no separate drawer setup. Only printers that print the Customer receipt (or have no format set) can open the drawer, so wire the drawer to your receipt printer, not a kitchen printer.

The drawer opens automatically on cash sales (when the receipt prints) and on cash refunds — no manager approval is needed for those, because they’re part of taking or returning a payment.

To protect the drawer, it won’t open twice within a few seconds. If you tap the button right after it opened, you’ll see “The cash drawer was just opened. Please wait a moment.”

Troubleshooting

“No receipt printer is configured. Add one in Settings.”? Add the printer the drawer is wired to in Printers, set to the Customer format.

“Could not open the cash drawer”? Confirm the printer is reachable on the local network, and that the drawer’s LAN/Ethernet cable is connected to that printer.