Order History
Overview
Order History shows orders that have already been completed and bumped off the Open Orders screen. Use it to look back at what the station has made, check details on a past order, or recall an order you bumped by mistake.
The list opens on the current business day and shows the date, time, order number, type, channel, amount, items, POS, order time and status of each order, 10 per page.
Steps
- Open History from the sidebar.
- Use the order type pills — All, Pick Up, Delivery, Dine In, Drive Thru — each showing how many orders it has, to narrow the list.
- Filter by station, POS device (All Devices) or status (All Statuses).
Filters, order type pills and the business day picker. - Use the day chevrons to move to the previous or next business day. To pick a range of dates, tap the date, choose the range in Select Date Range, and tap Apply. Tap Clear to go back to the current business day.
Pick a date range, then Apply. - Use Previous and Next at the bottom to move between pages.
- Tap an order to open its details: its status, type, channel and POS device, the order note, the items, and an Order Time panel showing when it was created, sent to the kitchen, and how long each station took.
Order details, with Done and Recall. - To bring the order back to Open Orders, tap Recall in the details. Tap Done to close the details without changing anything.
Notes
Recall from Order History works on any completed order in the list, and puts it back on the Open Orders screen — handy if an order was bumped too early. The Recall button in the sidebar is a shortcut for the last order bumped on this screen.
The KDS keeps completed orders for about 2 days. Older orders are removed from the screen automatically — use Orders in POS Admin for anything older.
Troubleshooting
An order missing from the list? Check the date range, order type and station filters — the order may belong to a different business day or station. Orders older than about 2 days are no longer kept on the KDS.